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I raised the issue on Tuesday evening and the complaint was 'resolved' by Thursday afternoon. Can't fault that service.
Thank you very much for not letting the problem drag on. Jan C via facebook. I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues.
It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!!
Kim Hicks via facebook. An excellent service run by professional people Dave Duncan via facebook. Thanks - love the app Rita Tappia via email. Butlers-Wharf Zuikis via facebook.
Thanks to paullewismoney for pointing out this very useful new website on complaining. Steve Burkeman via twitter. I run a charity for poor and homeless people families a year or so and they could certainly benefit from your efforts.
Casino rewards Gambling You can use the Resolver system to help you at every stage. Want to start a complaint about Casino rewards?
How do I make a Casino rewards complaint using Resolver? I will take your word tho but it confuses me why the casino needs his ID if he used your name.
Anyway if you really need the money back the only way to guarantee that is to go to bank and police and report your brother for fraud.
Get him charged and you will get money returned. By going to casino you have already informed them so if they did return deposits they would treat it as fraud and inform relevant authorities anyway.
Sorry but if you want your money back your brother needs charged with theft. If you don't want that happening then you needed to write off the money which might be too late now.
Casinomeister , Mar 26, Why are the family paying off his debts if it has rendered them destitute?
If the situation is THAT bad, maybe a better idea would be for the brother to get help with arranging an agreement with his creditors. It's the brother that owes the money, and if he has nothing, there is nothing much that creditors can do to recover the debt.
Eventually, they will be forced to write it all off, and after 6 years or so his credit history should no longer show these unsatisfied debts, and he can start to rebuild his life again, hopefully steering clear of any form of gambling.
It may be better for him if the family do NOT bail him out, which will force him to really understand the scale of his problem.
Stick to the essentials, feed and clothe him, and keep a roof over his head, but do NOT pay his debts for him where they are "unsecured", as there is nothing the creditors can do about it.
As for the home, don't rely on filters, make sure that it's impossible for him to find enough information through "rummaging" when you are away to use any of your own financial accounts for his gambling.
Also, use the CIFAS system to place a marker on your credit file that should make it next to impossible for your brother to get credit in your name which could be his next move in a time of desperation, if he has not already tried this.
It seems surprising that despite his problems, you left a valid card just lying around where he could get hold of it rather than taking them all with you, or locking them away and taking the key with you.
So let me get this straight, your brother is not allowed to have any money or ID? You make it sound like he's some kind of prisoner to your whims.
My skepticism says that you are not being truthful with us. I am pretty sure that it's you who has racked up a gambling debt and are hoping to get a public reaction in order to get the casino to give you back your funds.
If it's this bad, why not call the police? I seriously wish you all the best in getting this sorted somehow at least partly if not wholly in your favour.
However and I apologise for being blunt I can see no fault at the casinos end. From what I've read the problem is your end, I do offer my sympathies but I think keeping the card with you, cancelling card with bank and ordering new one so new 16 digit no is issued and not linked to any casinos is what needs to be done as the first step.
Strong PC log on password, Casino log in passwords, router pass codes etc, I'm far from an expert at this sort of thing but I think If you 'get your heads together' with family etc you can solve this problem more or less yourselves.
Jono , Mar 26, I get the point. Thank you everyone for your words, whether skeptical or supportive. I thought I'd come onto a forum as I've not been in a situation like this for some time and wanted people's opinions.
You could bet your bottom dollar if you asked beforehand they would say yes you could go ahead and open an account. Of course Yukon God, upon spotting the 2 accounts in a house, would have immediately e-mailed the OP and refunded bucks had the OP lost that BustedFlush , Feb 16, Oh dear You asked if it was ok to have an account.
You didn't ask if anyone else had an account in your home. In fact, the emphasis in your conversation seemed to be whether you could play with the account you had created.
The best thing would of been to mention that you weren't sure whether your partner had an account there, and how could you check.
And then they would of done the checking for you. Im sorry but you'll not going to get anywhere with this.
It sounds like you knew that your partner probably did have an account but you thought that if you got the CS to say it was ok to play with this account, then it was written in rock.
Even though partner had account, CS said it was ok to play. Therefore it was ok. When it reality it is not ok. My apologies if this sounds abit harsh, but thats how it seems.
Realitybitez , Feb 17, I know when I get mails from Casinorewards I have all my accounts at every casino listed.
Don't everybody get that? I don't mean the constant spammailsoffers you get from every casino in the group to sign up again, but the ones from Casinoreward.
I did found out from one of those mails that I had signed up twice in one casino in the group I just went in and ask them to close one of them. No problem at all.
Nope, I don't play there but I can if I want to. Tirilej , Feb 17, Nifty29 , Feb 17, You must log in or sign up to reply here. Share This Page Tweet.
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